What We Do:

·Performance Based Competency Modeling

·Talent and Performance Management

·Succession Planning and Management

·Performance Analysis, Measurement, and ROI Processes 

·Organization and Team Effectiveness Process- Click here to find out about our brand new online self-administered and real time reported Team Effectiveness Process!

·Online Organizational Assessments and Evaluation Surveys

The Services and Solutions We Provide:

Talent and Performance Management

The ICPI talent and performance management process and online support system can help you with every step of the journey.

• Talent Management - Strategic Planning – Determine what people, competencies, and capabilities are needed to execute the organization strategic plan and to ensure long-term success. 
• Identify and Profile Critical Job Roles and Positions – Mission-critical positions are selected. Next, they are profiled to identify critical competence, standards of performance, and other requirements.
• Create Talent Pools and Performance-Based Competency Models – A very important step in this process is to create a concerted effort to focus on these critical positions and talent pools.  Functional and technical competencies and performance expectations are developed for each position or role.
• Collect Employee Data – A variety of information is compiled that will allow for high quality, equitable talent management decisions about employees including 360 degree and multi rater competency assessments, skill gap analysis, and performance metrics.
• Employee Development, Performance, and Career Plans – Planned development activities are initiated and tracked throughout the organization with the primary focus on the individuals with the largest skill gap need and potential impact/return on investment of the improvement activity.  Performance goals and plans, that are aligned with strategy, are cascaded throughout the various levels of the organization creating a true line of sight to expected performance by all employees.
• Manage Employee Engagement and Retention  - Determine the level of employee satisfaction, employee engagement and factors contributing to employee retention/turnover.  Implement strategies for improving satisfaction, engagement, and retention of your critical employees as part of the overall talent management initiative. 

Succession Planning and Management

ICPI's succession planning and management process can assist your organization in ensuring continuity and readiness of your critical positions.  Our process and online system will help you:

• Develop, review, and maintain talent pools of high level and high potential employees. 
• Develop employees toward proficiency in the positions you need in the future.
• Build and maintain bench strength and critical jobs reports that include average skill gaps and job preferences and characteristics.
• Determine the necessary metrics and measurement requirements of the replacement chart and employee pool data that includes position/pool demographic information, and candidate readiness, skill proficiency, characteristic fit test, and development status.

Talent Development

The ICPI Competency and Performance Based Talent development process creates a systematic method of determining your development needs, so you no longer haphazardly chance wasting time and money on what may/or may not be a useful learning and development experience. The process gives your organization the opportunity to set objectives that will ensure that the organization realizes the fullest potential of each employee. The primary purpose of either career or performance development is to help employees set up reasonable goals, assess their particular strengths, and chart where they can best contribute and grow.The ICPI Talent Development Process explores employee development from the Organization, Leadership, Team, and Individual level.
 

Performance Analysis, Measurement, and ROI Processes

ICPI introduces a performance based approach that challenges the traditional view of evaluating a program, initiative, or event by linking acquired knowledge and skills to the job with the expected business results. Performance Analysis clearly identifies the problem in order to target the best performance solution.  The measurement and ROI processes evaluate the solution to identify organizational benefits and convert results to monetary values. Our process and online support tools can help you:

• Identify and evaluate the current performance gaps between strategy, people, behaviors, and processes.
• Build the case for management to help them assess what projects should be undertaken by forecasting improvements of performance and specific outcomes, of a specific initiative.
• Determine what key performance and business needs should be addressed that will achieve the highest level of results.
• Build a plan that identifies critical analysis and evaluation data in these primary areas: a) the scope of the performance improvement initiative, b) expected business outcomes or changes, c) skill application of target population, d) learning components and expected competency or knowledge improvement, and e) the expected reaction and planned action of the target population.
• Determine data collection methods, credible data sources, timing, cost-benefit analysis, ROI forecasts, and baseline data, all prior to implementation.
• Investigate options for data collection methods that will provide the most credible data back to the organization.
• Identify and utilize methods to isolate the effects of a performance improvement intervention.

Team Effectiveness Process™

The ICPI Team Effectiveness Process™ and full scale performance action planning process will assist the leadership and team members in identifying strengths and gaps between functional strategy, people, behaviours, and processes. This comprehensive approach will assist in determining priorities, identifying solutions, development needs, and establishing metrics to monitor your objectives towards becoming a more effective team or department.

The process is designed specifically to provide collective data back to the team to measure the perceptions of team members regarding process and system drivers essential to the meeting the strategy and key performance measures.The process also will enable managers and employees at all levels to take action on those drivers FAST – to improve your bottom line. In these economic times – can you afford to waste any resource?  Vist www.teameffective.com for more information!

Assessments and Surveys

ICPI takes the guesswork out of identifying your challenges, gathering current and valid data that identifies the underlying issues that stand in your way of achieving your greatest performance.  We typically develop and administer assessments and surveys for our clients on employee satisfaction, employee engagement, customer satisfaction, organization and team effectiveness, certification assessments, and training evaluation surveys.

Our primary assessments and surveys include:

·Competency-based 360 degree and multi rater feedback assessments

·Organization Effectiveness Assessment™

·Team Effectiveness Assessment™

·Customized Program Evaluation Surveys

All ICPI assessments can be administered as standard instruments or fully customized to uncover more complex issues and needs. The instruments can be administered and reported using on-line or using paper-based methods. 

üHow effective you are as a team

üWhether your employees are engaged and committed to success

üIf there is a clear vision between goals and performance expectations

üWhich performance improvement actions need to be taken urgently

üWhat performance actions will yield the greatest business results and reward your investment

üHow to create a line-of-site through a comprehensive web enabled performance action planning process

ICPI partners with Fidello Training Technologies to launch a fully web enabled competency based multi rater assessment, development planning, performance and succession management, system to support our methodology and processes.

ICPI Corp. is proud to be Certified US Government Supplier!